Terms of service

Last updated: October 2025

Welcome to LUVAÉ, operated by Snatch USA LLC (“we,” “our,” “us”). By accessing or using our website (the “Site”), products, or services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our site or making a purchase.

1. General Information

Company Name: Snatch USA LLC
Brand: LUVAÉ
Business Address: Woodstock, Georgia, USA
Email:
Website:
These Terms govern your use of our website and the purchase of any LUVAÉ products. By using this Site, you confirm that you are at least 18 years old or have parental consent to use this website.

2. Use of Website

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with any other party’s use of it.
We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

3. Product Information

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate.
All descriptions, prices, and availability of products are subject to change at any time without notice.

4. Orders & Payments

When placing an order, you agree that all information provided is accurate and complete.
We reserve the right to cancel any order suspected of fraudulent activity or bulk purchasing for resale.
All prices are displayed in U.S. dollars (USD) and are subject to applicable taxes and shipping costs.

5. Shipping

We ship to all U.S. states. Processing times are typically 1–3 business days, and delivery times may vary depending on your location.
Tracking information will be provided via email once your order has shipped.

6. Returns & Exchanges

We want you to love your LUVAÉ purchase. If you are not satisfied, we offer:
- Returns: within 30 days of delivery for a refund.
- Exchanges: within 14 days of delivery.
Returned items must be unworn, unwashed, and in original packaging with all tags attached.
Items with signs of wear, deodorant, perfume, makeup, or damage may not be accepted.
Return shipping costs are non-refundable unless the product is defective or an incorrect item was sent.
To start a return or exchange, contact our customer service at support@luvae.com.

7. Intellectual Property

All content on this website—including text, graphics, logos, images, and product designs—is the property of Snatch USA LLC and protected by U.S. and international copyright laws.
Reproduction or use of any material without written permission is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, Snatch USA LLC shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or products.
Our total liability shall not exceed the total amount paid for the product(s) purchased.

9. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Modifications

We may update or modify these Terms at any time. Changes will be posted on this page and are effective immediately upon posting.
By continuing to use our Site after updates, you accept the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, USA, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts located in Cobb County, Georgia.

12. Contact Us

If you have any questions about these Terms, please contact us:
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🏢 Snatch USA LLC, Woodstock, GA, USA